1. Our commitment

Muscle Plus wants every customer to receive the correct, authentic product in excellent condition. If an order is not right, contact us and we will review the request under this policy.

This policy applies to purchases made through the Muscle Plus website for delivery within Lebanon. It covers both change-of-mind returns and products that arrive wrong, damaged, or defective. It does not limit any mandatory rights available to customers under applicable law.

2. Return window

A return request must be submitted within 5 calendar days from the date the order is delivered. The return window is calculated from delivery, not from the date the order was placed.

Products returned after this period may be refused unless the issue concerns a product that was sent incorrectly, damaged in transit, or defective.

3. Products eligible for a change-of-mind return

We accept a change-of-mind return when all of the following conditions are met:

• The return request is submitted within 5 calendar days of delivery.
• The product is new, unused, unopened, and in its original packaging.
• The product’s safety seal, shrink wrap, lid, and other protective packaging are intact.
• The product is in resalable condition and includes all original accessories, labels, and promotional items, where applicable.
• The customer can provide the order number or another reasonable proof of purchase.

For health, safety, and hygiene reasons, opened or used nutritional supplements, food products, beverages, vitamins, and other consumable products cannot be returned for a change of mind. Products with a broken, removed, or tampered safety seal are also not eligible for a change-of-mind return.

Training accessories, sportswear, bottles, and other non-consumable products must be unused and returned with their original packaging and tags, where applicable.

These product-condition requirements do not remove a customer’s right to contact us about an item that Muscle Plus sent incorrectly, that arrived damaged, or that is defective.

4. Wrong, damaged, or defective products

If an item is wrong, damaged, or defective, please contact Muscle Plus as soon as possible and within the 5-day return window where possible. Send the order number, a description of the issue, and clear photographs of the product and its packaging. We may request additional information so that we can investigate the issue with the delivery provider or product supplier.

After review, Muscle Plus may offer a replacement, an exchange, or a full refund, depending on the customer’s preference and product availability. We will provide return instructions before the item is sent back.

Return delivery is not free of charge. Unless Muscle Plus expressly confirms otherwise, the customer is responsible for the cost of returning an item, including an item that is wrong, damaged, or defective.

A report made after the 5-day return window may still be reviewed where the issue concerns a defective product or another matter that cannot reasonably be identified immediately after delivery. The customer should contact Muscle Plus as soon as the issue becomes apparent.

5. How to request a return

To start a return, contact us using the details below and provide:

1. The customer’s name and order number.
2. The product or products to be returned.
3. The reason for the return.
4. Photographs when the item is damaged, incorrect, or defective.
5. The customer’s preferred resolution, such as a refund or eligible exchange.

Muscle Plus will review the request and confirm whether it is approved. Please do not send a product back before receiving return instructions. An approved return may be sent by courier or delivered in person to the Muscle Plus store in Ballouneh, as instructed by our team.

The customer is responsible for the return delivery cost. Return delivery is not free of charge. The customer is also responsible for securely packaging the product. Muscle Plus is not responsible for a product that is lost or damaged while being returned by a customer-arranged courier without proof of delivery.

6. Exchanges

We accept exchanges for eligible, unopened products within the 5-calendar-day return window, subject to product availability and the same product-condition requirements described above.

If the replacement product has a higher price, the customer must pay the difference before the exchange is completed. If it has a lower price, Muscle Plus will refund the difference. If the requested replacement is unavailable, the customer may choose an eligible alternative or a refund.

Opened or used consumable products cannot be exchanged for a change of mind. A wrong, damaged, or defective product will be handled under Section 4.

The customer remains responsible for return delivery costs related to an exchange.

7. Inspection and refund timing

Once the returned product reaches Muscle Plus, our team will inspect it. We aim to complete the inspection and approve or decline the return within 3 business days of receipt.

For an approved return, Muscle Plus will initiate the refund within 5 business days after approval. The refund will normally be made to the original payment method. For cash-on-delivery orders, the customer may receive the refund by cash collection at the Muscle Plus store or bank transfer, as agreed with Muscle Plus.

After Muscle Plus initiates a bank-transfer refund, the time required for the bank or payment provider to make the funds available may vary. Customers should allow any additional processing time required by their bank or payment provider.

If an exchange is selected instead of a refund, the replacement will be dispatched or made available after the returned product has been approved and any applicable price difference has been settled.

8. Refund amount and delivery charges

For an approved change-of-mind return, Muscle Plus will refund the purchase price of the eligible returned product. The customer is responsible for the return delivery cost, and no restocking fee will be charged.

For an approved return involving an item that Muscle Plus sent incorrectly, that arrived damaged, or that is confirmed to be defective, Muscle Plus will refund the purchase price of the eligible product. The customer remains responsible for the return delivery cost unless Muscle Plus expressly agrees otherwise.

Standard delivery for online orders within Lebanon is free. Therefore, there is normally no original delivery charge to refund or deduct. Return delivery is separate and is not free of charge.

9. Order cancellation

A customer may request cancellation before the order is dispatched. If Muscle Plus confirms the cancellation before dispatch, the order will be cancelled and any payment received will be refunded using the applicable refund method.

Once an order has been dispatched, the customer may use the return process described in this policy. Refusing delivery without contacting Muscle Plus may delay the return and refund process, and any return delivery cost remains the customer’s responsibility.

10. Contact Muscle Plus

Muscle Plus Highway – Roundabout, Ballouneh, Mount Lebanon, Lebanon Telephone: +961 3 572 296 Email: johnychoueiry@hotmail.com Store hours: Monday–Saturday, 10:30–20:30

When contacting us, please include your order number in the subject line or message so that we can respond efficiently.

11. Policy changes

Muscle Plus may update this policy when its products, delivery process, payment methods, or legal obligations change. The version published on this page applies to orders placed after its effective date. Any change will be presented clearly on this page.